Since 2014, The Star Gold Coast has undergone a remarkable evolution. Our mission, to create fun at trusted destinations, has resulted in an unparalleled experience. Guests indulge in lavish stays at The Star Grand's revamped five-star hotel rooms, the opulent suites of The Darling, and Australia's pioneering Dorsett Hotel. Culinary delights await at award-winning venues including Nineteen at The Star, Kiyomi, and Mei Wei. Entertainment options are abound with live concerts, theatre performances, Events Centre gatherings, outdoor "Live on the Lawn" events, and world-class DJ sets at Atrium Bar. The Star Gold Coast is where relaxation seamlessly intertwines with thrilling entertainment. As a Premium Services Host , you'll be the face of our premium gaming experiences, providing exceptional service to our valued guests. As an expert in the Star Club Loyalty Program, your extensive knowledge will enable you to promote member benefits and address a wide range of guest inquiries across all areas of our business. This fast-paced role is hands-on and requires a high-level of attention to detail to ensure a positive experience for our guests. This is a fantastic opportunity where you will build memorable connections with our local, interstate and international guests. Training for this role is set to commence on the 24 th of February 2026. A few of your responsibilities: Respond to all guest enquiries and requests in a professional and timely manner Maintain a thorough understanding of the gaming promotions and services Utilise multiple systems to manage memberships and Private Gaming Room access Assist in conducting Gaming Promotions & Draws Promote Safer Gambling & Monitor the Responsible Service of Alcohol Support the Hosting team with Meet & Greet and Farewell arrangements for interstate and international VIP members What we are looking for: Exceptional customer service skills and a genuine passion for creating memorable guest experiences Attention to detail and the ability to anticipate and meet guests' needs Computer literacy in Microsoft Excel and Word with the ability to learn other casino operating systems Flexibility to work across a 24/7 roster Eligible to obtain a Casino Employee license (which includes thorough background checks) About you: To excel in this role, you'll develop a deep understanding of the gaming industry and a genuine passion for creating extraordinary experiences. Outstanding communication and interpersonal skills are a must, as you'll be interacting with guests from diverse cultural backgrounds. Your role will be pivotal in shaping the success of Premium Services department at The Star. Join us in making a difference. Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position. Continue to SHINE at The Star. It's your move! Make your next move by clicking the link below.
